To help with those non-emergency, but unexpected, technical problems, Power 1 offers per incident technical support. Per incident technical support may be provided by phone, on site, or via remote access pending the situation. Clients using per incident support have access to our expert technical staff and consulting team. Based on the specific problem at hand, our experts will make a recommendation to the client regarding a cost-effective solution.
The services rendered are pay-per-use with the client being billed for the technicians’ time spent resolving the problem and the purchase of any applicable hardware or software. The benefit of per incident technical support is that clients can pick and choose the areas of their technology where they want the guidance and recommendations of industry experts.
To receive technical support help, please contact us.